Getting Started
Workspace onboarding and first-scan setup
Support
Structured support for brand operators
Browse implementation guides, troubleshooting articles, and structured escalation paths. Our team typically responds to support requests within 2 business hours.
Popular topics
Browse by category to find setup guidance, reporting documentation, and troubleshooting workflows written by the support team.
Support operations
Structured case handling with triage, ownership, and documented follow-through.
SLA driven
Queue
Documented
Escalations
Tracked
Responses
< 1 business day
Intake
Support queueSupport email or form submissions are logged against the relevant workspace.
Queued
Triage
Technical supportSeverity, workflow context, and likely dependencies are classified before response.
In review
Resolution
Assigned ownerDocumentation-first fixes are sent, with escalation when product or data review is required.
Actioned
Closeout
Customer successThe case is closed with follow-up notes, next steps, and coverage for future review.
Resolved
Account & Billing
Account access, billing, and commercial requests
Scan Settings
Keyword, location, and cadence configuration
Reports & Data
Scan history, analysis outputs, and reporting review
API & Integrations
API usage and implementation references
Troubleshooting
Escalation paths and documented support workflows
Still need help?
Use email for account-specific help or the contact form for implementation questions. Support is routed through documented workflows with clear ownership and escalation.